Returns & Exchanges

At Vitalysse, we are committed to your skincare journey and offer a 30-day return policy on all derma rollers and serums to ensure your complete satisfaction. Due to the hygienic nature of our products, items must be returned in their original, unopened packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and reason for return to receive a Return Authorization Number.

• 2.
  Prepare the Package

  Securely pack the unused item in its original box, ensuring the protective seal is intact to meet our health and safety standards.

• 3.
  Ship to Our Facility

  Affix the provided shipping label and drop your package off at any authorized carrier location; please retain your tracking receipt for verification.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned item, we will process your refund to the original payment method within 5-7 business days.